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Cliff Stern - More Information

Assistant Professor

Regional Director of Facilities -- Aramark Corporation

Responsible for planning and execution of construction, maintenance and custodial service programs for all higher education accounts in South and Southwestern regions of the United States.
Provided engineering, technical guidance and direction to 14 account managers.
Conducted six facility site surveys, resulting in one new account and four ongoing prospects.
Provided corporate support for a $4 million dollar school renovation project completed on time and within budget.

Director of Facilities -- Aramark Corporation

Planned and implemented the transition of five craft trades into one multi-craft project team which resulted in 30 productivity increase and reduced work order cycle time by 17. Project team captured over $400,000 of work that had been previously outsourced.
Increased custodial quality rating by 27 and customer rating by 12.
Downsized management staff from 16 to 13 positions resulting in annual savings of $90.000.
Hired, trained and retained four new managers and supervisors.

Program Director-Olympic Village Facilities

Responsible for planning and execution of construction and maintenance programs for the Olympic Village. Clients consisted of 16,000 athletes and officials and a daily population of 25,000 people. Managed a staff of over 600 managers, engineers, administrative, craft skills, and custodial and labor personnel. Managed a budget of $18 million.
Combined five separate work forces into one cohesive team to support the 1996 Olympic Village, which resulted in a 600 increase in operational productivity.
Constructed $15 million of temporary facilities in 21 days on time and within budget.
Satisfactorily performed more than 16,000 work orders in 33 days.
Maintained major infrastructure support systems, which included but not limited to HVAC. electrical, lighting, water supply, and waste management with zero failures.
Conceived, implemented first Olympic Village recycling program in history of event.

DEPUTY DIRECTOR OF FACILITY MANAGEMENT-- Atlanta Housing Authority

Responsible for maintenance and repair for 14,416 housing units which supported over 33,000 residents. Managed a staff of over 225 engineers, administrative, trade skill personnel and laborers with an annual budget of $8 million.
In 90 days, reduced backlog of maintenance requests by 31%
Initiated preventative and planned maintenance programs.
Created customer feedback system and analysis, which led to an increase in productivity and quality of work improved.

SENIOR FACILITIES PLANNER -- R & K Engineering, San Antonio, Texas

Responsible for planning, development and marketing software for facility maintenance programs into the United States military market.
Conducted facility utilization and condition assessment studies on military facilities.
Added two new clients and retained all existing clients with sales exceeding $500,000.
Installed computer aided facility management system at National Training Center, Fort Irwin, California. Completed project with cost savings of over $60,000.
Assessed and re-engineered building survey process resulting in 35% reduction in survey time.
Conducted facility utilization study of Brooke Army Medical Center, developing future use recommendations implemented by the U.S. Army resulting in transfer of Army Medical Command to Fort Sam Houston, Texas.

CHIEF OF STAFF-- U. S. Army Corps of Engineers

Directed corporate staff of federally funded engineer and construction organization.
Responsible for design and construction of civil works projects in eight states and engineering and construction support for 40 military installations.
Direct reports included all service support and administrative directors.
Annual budget of $1 billion.
Developed Total Quality Management systems for managers.
Reduced management turnover via effective hiring, training and team building.
Interfaced with state and local officials as required to ensure customer satisfaction.

REGIONAL DIRECTOR OF ENGINEERING AND HOUSING -- 7th Army Training Command, Grafenwohr, Germany

Responsible for engineering, construction, maintenance and repair programs for six communities with a population of over 42,000 people.
Managed a work force of 1700 engineers, trade skills personnel and laborers with an annual budget of $170 million.
Implemented expeditious project process, which expanded project design capacity by 17%, resulting in construction of $50 million in projects.
Planned, designed, procured funding and built environmentally sensitive $20 million state-of-the-art sanitary landfill.
Conceived, implemented trash sorting and recycling programs reducing input to the sanitary landfill by 30% and extending the landfill life by seven years.

DIRECTOR OF ENGINEERING AND HOUSING -- 7th Corps Artillery Command, Augsburg, Germany

Responsible for engineering, construction, maintenance and repair programs for 3.2 million square feet of facilities supporting a population of over 14,000 people.
Managed a work force of over 400 engineers, trade skills personnel and laborers with an annual operating budget of $70 million.
Implemented customer service plan producing 99% work order satisfaction.
Planned, developed and executed a five-day kitchen renovation project which became the model for all military facilities in Germany.
Community was awarded $800,000 for selection as most energy efficient community in the U. S. Army.